Terms of service

Last updated 19 September 2026

These terms are the agreement between you (the organisation that creates an account, and each person using it) and Cloud TruCost (OPC) Private Limited, Mumbai, India ("QDevine", "we"). By creating an account or running an event you accept them. If you are accepting on behalf of a company, you confirm you may bind it.

1. The service

QDevine lets you create quiz events, collect consented player details, show a live leaderboard and export the results. Plans, prices and limits are those shown on the pricing page when you buy; limits are enforced by the service (participants per month, live events at a time, branding, export, team members). We may change features over time; we will not remove a feature you are paying for mid-term without a comparable replacement or a pro-rated refund.

2. Your account

  • One person per login. Do not share passwords; add team members instead where your plan allows. You are responsible for what happens under your account.
  • Keep your contact email current: it is where invoices, usage warnings and post-event summaries go.
  • You must be 18 or older and using the service for business or organisational purposes.

3. Your content and your players' data

  • You own your questions, branding and the leads collected at your events ("Customer Data"). You grant us only the licence needed to run the service, and to show your organisation name and logo to your players.
  • You are the Data Fiduciary for your players under the DPDP Act, 2023. You must show a lawful consent line (we provide a default), collect only what you need, honour players' requests to access or erase their entry, and not use the marketing-contact tick for anything the player did not agree to. We are your Data Processor and act on your instructions; the privacy policy sets out what we do with the data and is incorporated here as the data-processing terms.
  • You are responsible for the content of your questions and messages: no infringing, defamatory, misleading, adult or hateful content; no prize promotions that break the law where the event is held.
  • We may use aggregated, de-identified usage statistics (for example, average completion rates) to improve the service.

4. Acceptable use

Do not: attempt to access other customers' data; probe, scan or overload the service; use it to send unsolicited email; register with someone else's email; resell the service without a written partner agreement; or reverse-engineer it. We may suspend an account that puts other customers or players at risk, and will tell you why.

5. Plans, payment and taxes

  • Free plan. No payment, platform branding on the player, no CSV export, and a limit on players per event as shown on the pricing page.
  • Event Passes are one-time purchases in any quantity; the unit price may be lower for larger quantities, as shown at checkout. Each pass is a credit. When you make an event live, one credit is spent on that event and grants the stated features for that event for the stated number of days (currently 30). A pass covers one event; making a further event live spends a further credit. Credits do not expire. Agency is a one-time purchase that grants the stated features to every event in your organisation for 12 months from payment (or from the end of a running Agency period if you renew early). It does not renew automatically; we email you before it ends. Organiser packages are quoted per show. Add-ons (for example, done-for-you setup) are one-time services delivered by us.
  • Prices are in Indian Rupees and exclude GST, which is added on the invoice at the applicable rate. Payments are processed by Razorpay; we do not see or store your card or UPI details. A GST invoice is emailed to your contact address for every payment.
  • Prices shown in US dollars on the website are indicative for customers outside India and are invoiced on request; the amount charged is the INR amount on the invoice.
  • When an Agency period ends without renewal, the account returns to the Free plan. Nothing is deleted; events keep their data and unspent passes remain.
  • We may change prices with 30 days' notice by email; a change applies to purchases made after that date, never to passes you already hold.

6. Cancellation and refunds

  • Agency has nothing to cancel: it is paid once and ends after 12 months unless you choose to renew. No charge is ever made without you completing a payment.
  • Refunds for Agency: within 14 days of a payment, if you have not run a live event with more than 50 players in that time, write to us and we will refund that payment in full. Otherwise the annual fee is non-refundable, because the service is available for the whole period.
  • Passes are refundable in full while unused (no event made live against them); a pass spent on an event is used and non-refundable. Unused passes from a multi-pass order are refunded at the unit price you paid.
  • Add-ons are refundable in full until we start the work.
  • If the service was unavailable for more than 4 consecutive hours during a live event of yours because of a fault on our side, tell us within 7 days and we will refund the pass used for that event, or a month's share of the Agency fee — our choice of refund or credit is yours.
  • Approved refunds are returned to the original payment method within 5–7 working days via Razorpay.

7. Availability and support

We aim for the service to be available 24×7 and design it to keep working during your event even if you exceed your plan's participant limit by up to 20%. Planned maintenance is announced by email at least 48 hours ahead and avoids Indian business hours. Support is by email and WhatsApp on working days, 10:00–18:00 IST, with best-effort response within one working day; during an event you have told us about in advance, we monitor it.

8. Intellectual property

The service, its software and design belong to us. Feedback you give us may be used without obligation. You may not use our name or logo except to say you use the service.

9. Warranties and liability

The service is provided as described and with reasonable skill and care; beyond that it is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss (including lost sales or leads), and our total liability for any claim in a year is limited to the fees you paid us in the 12 months before the claim (or ₹5,000 for Free-plan customers). Nothing limits liability for fraud, or anything that cannot be limited by law. You indemnify us against claims arising from your content or your use of players' data in breach of section 3.

10. Ending the agreement

You can close your account any time by writing to us; we delete your data 30 days later (billing records are kept as tax law requires). We may end the agreement on 30 days' notice, or immediately for a material breach that is not fixed within 10 days of our notice, and will give you 30 days to export your data unless the law prevents it.

11. Other terms

These terms and the privacy policy are the whole agreement. Indian law applies; courts in Mumbai, Maharashtra have exclusive jurisdiction, after an attempt to resolve the matter by discussion within 30 days. If a clause is unenforceable the rest stands. We may update these terms; material changes are emailed 14 days before they take effect and continuing to use the service after that date is acceptance.

12. Contact

Cloud TruCost (OPC) Private Limited, Mumbai, Maharashtra, India · hello@qdevine.com · GSTIN and registered address appear on every invoice.

Free to try · ₹9,999 per showStart free